Product Questions
What
sizes of stone do you offer?
Can
I get this in a different size?
Can
I use a different type of stone than what is shown on the website?
What
types of stone do you offer?
Can
I order extra blank stone to go around the mural or accent?
I like one of your designs, but can I make
a few changes?
Can you make a mural from my picture?
How can I be sure that the colors will match
the rest of my room?
Ordering & Shipping Questions
Can
I order directly from you?
What
is the lead time?
How
long is the shipping time?
Do
you ship internationally?
Installation & Care Questions
Do
I have to seal your tiles?
How
do I grout?
How
do I clean?
Can
I cut the tiles?
Dealer Questions
How
do I become a StoneImpressions Dealer?
Product Questions
What
sizes of stone do you offer?
Murals,
Patterns & Flooring: 4x4,
6x6, 8x8, 12x12, 18x18
Accents: 2x2, 3x3, 4x4,
6x6, 8x8
Listellos: 2x4, 2x6, 3x6, 4x8, 6x12 Please
see our Materials page
for detailed information about sizes and stone types offered.
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Can
I get this in a different size?
All of our mural
designs can be resized to fit your space at no additional charge. Any
accent or listello that you see on the website can be made on different
stone sizes. For example, accents can be printed on 2x2, 3x3, 4x4 and
6x6 stones. Listellos can be printed on 2x4, 2x6, 3x6 and 4x8 stones.
Please see our Materials page for detailed
information about sizes offered.
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Can
I use a different type of stone than what is shown on the website?
We offer
four different stone types – tumbled Light Travertine, tumbled Durango,
Bianco and Limestone. Any of
our designs can be printed on any of these stones. We can also print
on any porous stone that you can provide to us. Please see our Materials page
for detailed information about types of stone.
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What
types of stone do you offer?
We offer
4 different stone types – tumbled
Light Travertine, tumbled Durango, Bianco and Limestone.
Any of our designs can be printed on any of these stones. We can also
print
on any porous stone
that you can provide to us. Please see our Materials page
for detailed information about types of stone.
Tumbled
Light Travertine |
Tumbled
Durango |
|
|
|
|
Limestone |
Bianco |
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Can
I order extra blank stone to go around the mural or accent?
Yes, you
can order field tile in any of the sizes and stone types that we offer.
Please see our Materials page for detailed
information about types of stone, liners and trim pieces that we provide.
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I
like one of your designs, but can I make a few changes?
Yes, we can do custom
designs using any of our images - we can modify colors, change or
remove elements or combine two designs into one. We can also make
a custom mural using an image that you provide. See Custom
Program for more information.
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Can
you make a mural from my picture?
We can do custom designs
using a picture that you provide. See Custom
Program for more information.
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How
can I be sure that the colors will match the rest of my room?
We have represented
the color and character of the products as accurately as possible, but
due to the inherent nature of the photographic process and variations
in computer monitors, the colors or textures of the actual product may
vary from what appears on the website or any pages printed from the website.
Always contact an authorized StoneImpressions
dealer for current samples before ordering.
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Ordering & Shipping
Questions
Can
I order directly from you?
StoneImpressions
products are sold through showrooms and dealers located throughout North
America. See our SHOWROOMS page to find a
dealer near you. We are always happy to answer any questions that you
have about our products or help you find a local dealer. Don't hesitate
to contact our Customer Service at 800.350.3003 or customerservice@stoneimpressions.com.
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What
is the lead time?
All murals,
accents and listellos are made on order, and are not inventoried in our
warehouses.
Please place your order as far in advance as possible to ensure your
material will be available when you need it. Lead time is usually 10
business days (Monday – Friday), plus shipping time. For an additional
fee, you may place a Rush on an order, which will allow the order to
be ready to ship in 5 business days.
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How
long is the shipping time?
Most orders are shipped
via UPS Ground from San Diego and can take 1-5 business days depending
on your location.
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Do
you ship internationally?
CANADA & MEXICO
- We have dealers in both Canada and Mexico and regularly ship orders
to those countries via UPS with appropriate NAFTA customs documentation.
OTHER COUNTRIES - We have shipped our products to many European Union members
and other countries. Stone tiles can be quite heavy, but we use carefully prepared
packing materials to ensure a safe delivery.
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Installation & Care Questions
Click
here to download Installation Instructions
Do
I have to seal your tiles?
The murals,
accents and listellos are pre-sealed by StoneImpressions and do not require
further sealant at installation. For sealing the grout or stones around
the StoneImpressions products, we recommend (when used according to the
manufacturer’s instructions) Aqua Mix Grout Sealer, Aqua Mix Penetrating
Sealer and Aqua Mix Grout Cleaner. Do not use any petroleum-based sealers.
Please note: StoneImpressions provides recommendations for sealing products
as a service to consumers only. StoneImpressions does not warranty, and
will not be responsible for any claims regarding sealers.
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How do I grout?
Grouting is a matter of personal preference. Grouting the entire
image (especially with unfilled travertine) will fill the natural
holes in the stone, causing the image to become randomly spotted
with grout. A grout bag may be used to grout only the joint lines
of the mural, thereby avoiding the spots of grout. A third option
is to not grout between the lines at all - simply position them right
next to each other. Talk with your installer to decide which method
will work best for your installation space.
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How
do I clean?
Stone is a natural product,
and care should be taken to protect it from harsh abrasive cleaners and
abrasive cleaning tools. Cleaning can be done with a soft
cloth, warm water, and non-acidic soap. Avoid any care products that contain
abrasives, phosphoric acids, scouring powders, chlorine, acetone or glycolic
acids, and avoid brushes and scouring pads.
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Can
I cut the tiles?
Please be sure to dry the
tiles immediately after cutting. All cut edges should be sealed with
AquaMix brand Penetrating Sealer, prior to installation. Never leave
uninstalled tiles submerged in water. No warranty, express or implied,
is made for the longevity of cut stone, even with the application of
additional sealer. No allowances or claims will be accepted for damage
to cut stone. StoneImpressions does not warranty, and will not be responsible
for any claims regarding sealers.
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Dealer Questions
How
do I become a StoneImpressions Dealer?
Please
contact Greg Smith at 800-350-3003 or greg@stoneimpressions.com
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